GENERAL TERMS AND CONDITIONS OF SALE
(T&Cs)
These General Terms and Conditions of Sale (T) define the commercial relationship between, on the one hand:
The company “Taxi Transfert Lyon”, a simplified joint-stock company with a capital of €1,000, registered with the Lyon Trade and Companies Register under SIREN number 988 646 733, whose registered office is located at 20 AVENUE LACASSAGNE, 69003 LYON, represented by its manager, hereinafter referred to as the “Service Provider”;
And, on the other hand:
Any natural or legal person, hereinafter referred to as the “Client”, who acknowledges having read these T and accepting all their terms, thereby waiving the right to oppose any other text.
T PROVISION OF SERVICES
Article 1 – Purpose
The purpose of the service provision offered by the Service Provider is the paid transportation of persons by means of a chauffeured transport vehicle, commonly referred to as TAXI or VTC, as part of a transfer or a dedicated service.
Services requiring specific accreditation for their operation, not held by the service provider, are excluded.
The qualification of the purpose of a service provision remains at the Service Provider’s discretion.
Article 2 – Services
Transfer:
Corresponds to the transportation of one or more persons from a pickup location to a destination.
An ancillary service includes access to charging ports (USB) for portable devices (phone, tablet, etc.).
Dedicated Service:
In addition to the services offered for a transfer, the dedicated service includes the availability of the vehicle and the presence of the driver between two or more transfers or for the duration of an event (seminar, wedding, etc.) requiring one or more journeys.
An ancillary service includes the consumption of one refreshment per person (mineral water).
Driver:
The driver service corresponds to the use of the driving license and professional card in cases where the Client provides a vehicle.
The driver service also implies vehicle convoying.
These services involve conditions to be agreed upon in advance.
Article 3 – Commitment
The Service Provider undertakes to apply all its expertise in providing comfortable and safe transportation for the Client and accompanying passengers, following an itinerary established to be optimal in terms of time and/or mileage, subject to normal traffic conditions.
The Service Provider also undertakes to respect the absolute confidentiality of the Client and those around them, whether or not they are related to the service.
Article 4 – Booking
Any booking implies unreserved acceptance of these general terms and conditions of sale.
The client and the service provider undertake to respect all clauses mentioned in this contract.
No modifications may be made to the above conditions without prior agreement between the parties.
This contract would be suspended by the www.taxi-transfert-lyon.fr platform; pickups may be postponed or cancelled automatically and without any compensation (this includes, in particular, the refund of the ride) in all cases of force majeure (events external to www.taxi-transfert-lyon.fr such as traffic disruptions, bad weather, demonstrations, accidents, telecommunication network failures or malfunctions, labor or material shortages…
The contract is deemed concluded only once the order has been placed through the various communication tools provided by the www.taxi-transfert-lyon.fr platform.
Reminder of Article 1:
By using the services of www.taxi-transfert-lyon.fr , the client is presumed to have read and fully accepted these General Terms and Conditions of Sale either tacitly (by ordering orally by phone (with numbers: +33 6 64 06 07 71 electronically on our sites www.taxi-transfert-lyon.fr by phone (with numbers: +33 6 64 06 07 71 or in writing via text message (with numbers +33 6 64 06 07 71 or email (with the following email address: contact@taxi-transfert-lyon.fr) by filling out our online form, in writing on social networks WhatsApp (+33 6 64 06 07 71 Facebook, Twitter, Tripadvisor, Google, Instagram mentioning our commercial entity Taxi Transfert Lyon © integrating our sites +33 6 64 06 07 71.
Any booking of a chauffeured car is mandatory and must be made at least 24 hours in advance via our websites www.taxi-transfert-lyon.fr/ by phone (with numbers: 33 6 51 78 15 01 or in writing via text message (with numbers +33 6 51 78 15 01 or email (with the following email address: contact@taxi-transfert-lyon.fr.fr) by filling out our online form, in writing on social networks WhatsApp (+33 6 51 78 15 01 ), Facebook, Twitter, Tripadvisor, Google, Instagram mentioning our commercial entity Taxi Transfert Lyon © integrating our sites www.taxi-transfert-lyon.fr/ , or on our online chat provided by our partner company Zendesk through the Zopim tool. last minute by phone subject to availability; in this case, the driver reserves the right to set the pricing amount according to the current VTC law and the TAXI price decree.
Specifics for station and airport pickups:
• Upon arrival, turn on your mobile phone; it is the client’s responsibility to contact the driver first.
• The driver reserves the right to postpone the pickup according to the terms stipulated in the said contract.
• Please note in “additional information” during booking the flight or train number or any other information to facilitate pickup or to customize your journey (welcome sign, concierge service, music playlist, still water, sparkling water, etc.).
For flights, if you do not have checked baggage, the 15 minutes of free waiting time included in the ride are usually sufficient. However, if you need to collect checked baggage and/or if you are coming from a non-European destination, the time to exit the plane, retrieve baggage, and potential police checks require significant delays.
To avoid paying for waiting time, we advise you to add a 30-minute buffer for your pickup.
A 30-minute grace period is granted to the driver from the pickup time specified on the order form.
For example: if your pickup is scheduled for 12:00 PM, the actual pickup will take place between 12:00 PM and 12:30 PM.
Reminder:
Every 45 days, the invoice will be increased by 4.16% as stipulated by Article L 441-6 of the Commercial Code.
This excludes bailiff management fees and legal fees, disbursements, and costs. The late payment interest rate for professionals is freely set by the merchant in accordance with the law. Payments are due upon receipt.
Payment upon receipt: the client is obligated to pay for the goods or service on the day of delivery or completion.
The interest rate stipulated by the T generally corresponds to the European Central Bank (ECB) semi-annual key interest rate (refinancing rate or Refi), in effect on January 1st or July 1st, increased by 10 percentage points.
Example: 10.00% (0.00 + 10) for penalties due since July 1, 2019.
Payment in full: all orders must be paid in advance and will be accounted for as an advance payment of the estimate only. The order is paid in advance either as an advance payment or as a deposit.
The advance payment rate is 100% of the estimated service price, VAT included. (Article L. 114-1 of the Consumer Code).
Thus, the client is obligated to fully pay for their “return journey” as an estimated advance payment, and the remainder of the order form or invoice including potential outbound or return journeys.
Onboard payment is considered a commercial gesture and defers payment for the outbound journey until the service is rendered. If the client wishes to cancel the ride, they will be liable for the full estimated price of the ride.
For onboard payments, a guarantee will be requested (see Article 3 of the said contract); this is a bank imprint that will guarantee a client’s ability to pay the potentially chargeable fees stipulated in the said contract.
Article 5 – Quote
For services not covered by a booking voucher, a prior quote may be requested, provided free of charge by the Service Provider based on information communicated by the Client.
In this case, the booking is confirmed by the Client returning the quote to the Service Provider, bearing the Client’s signature preceded by the date and the mention “Agreed”.
Unless otherwise specified, the validity period of a quote is ten (10) days from its issuance date.
An advance payment of thirty percent (30%) of the total amount including all taxes of the quote may be requested.
Article 6 – Prices
www.taxi-transfert-lyon.fr sets the price of the service based on the information provided by the client.
Exclusively by booking and at a pre-defined estimated price. These rates apply to a normal ride, excluding booking fees, other fees, or night rates (see the article detailing potentially eligible fees).
Prices are expressed in euros (€) and include all taxes (VAT incl.).
The applicable Value Added Tax (VAT) rate is 10% for transport services and 20% for driver services and parcel transport.
The basic price (VAT incl.) for transfers is calculated based on the number of kilometers to be covered and the time required to cover them, as well as a pickup cost.
Regulated rate prefectural decree number 69-2022-01-26-00001
Outbound and Return with a client
Rate A €0.92 / Km ( from 7:00 AM to 7:00 PM )
Rate B €1.38 / km ( from 7:00 PM to 7:00 AM Sundays, public holidays, snowy roads )
Outbound with a client and empty return
Rate C €1.84 / Km ( from 7:00 AM to 7:00 PM )
Rate D €2.76 / km ( from 7:00 PM to 7:00 AM Sundays, public holidays, and snowy roads )
Pickup fee: €2.50
Immediate booking: €2.00
Advance booking: €4.00
Waiting time or slow travel: €36.60
The basic price (VAT incl.) for dedicated services is calculated as a flat rate for a time slot and for a capped mileage. The basic price (VAT incl.) for the driver service is per indivisible hour.
The prices communicated, unless specifically mentioned, do not include access fees to closed and paid sites (tourist or otherwise) for the vehicle and/or driver, nor ancillary costs (meals, accommodation, etc.) for so-called long-duration services.
All basic prices are increased by 50% for all services (referred to as night services, Rates B and D) performed between 7:00 PM and 7:00 AM.
Reference prices are subject to change without notice.
Fees payable as per the T
Vehicle damage, parking fees, waiting fees, travel fees (approach rate outside the ZUPC zone – unique pickup zone), night rate, icy or snowy roads, detours, vehicle range adjustment fees, booking fees, cancellation, postponement, animal fees and valet or concierge service, additional baggage fees beyond 3 bags per person, toll fees, new ride regulation fees or service requests of any nature.
Article 7 – Invoicing
For each service, an invoice can be issued by the Service Provider upon the Client’s request.
For contracted services (account client) renewed for periods exceeding one month, invoicing is established for each month, on the last day of the said month.
Article 8 – Payment
Payment can be made online on the website at the time of booking, by credit card (payment terminal onboard the vehicle), or in cash within the legal limit.
Payment takes place no later than the end of the service and upon receipt; or net thirty (30) days after the invoice date and upon receipt for contracted and renewed assignments (account client).
Article 9 – Late Payment Penalties
In accordance with the Law, any late payment is subject to a flat-rate compensation of forty euros (€40.00) and late payment penalties on the unpaid amount, calculated and invoiced based on an interest rate of twelve percent (12%) per annum.
Article 10 – Cancellation
A booking cannot be cancelled by the client.
Any sum advanced by the client in cash, by check, by credit card, or online payment is considered an advance payment. If the client refuses to complete the booking or registration and decides to cancel the ride, the sum will be entirely forfeited under Articles L21 4-1 to L214-4 of the Consumer Code.
If a client places an order and the platform www.taxi-transfert-lyon.fr (Taxi Transfert Lyon©) cannot honor a service due to force majeure (cited in the said contract), www.taxi-transfert-lyon.fr/ (Taxi Transfert Lyon©) may, as a commercial gesture, offer a refund for the ride in the form of a non-refundable credit.
A credit valid for an unlimited period of time. The platform
www.taxi-transfert-lyon.fr/
(Taxi Transfert Lyon©) does not refund any advanced sums in cash.
Onboard payment is considered a commercial gesture and defers payment for the outbound journey until the service is rendered. If the client wishes to cancel the ride, they will be liable for the full price of the service.
Should the client refuse to pay their invoice or order: the platform reserves the right to collect the deposit amount, which will be equivalent to the price of the ride plus additional fees and compensation. The compensation will be inspired by 50% to 100% of the fine stipulated by law in case of fare dodging, €7,000, under Article 313-5 of the Penal Code.
Any sum paid in advance on the sites
www.taxi-transfert-lyon.fr/
(Taxi Transfert Lyon©) or directly to an agent or manager will be considered an advance payment, regardless of the payment method used.
Reminder:
Articles L214-1 to L214-4 of the Consumer Code which stipulate that:
A deposit is an amount paid in advance by a client during a purchase. The deposit creates a firm commitment from both the seller and the buyer regarding:
– the consumer’s obligation to purchase;
– and the merchant’s obligation to provide the goods or service;
In principle, there is no possibility of cancellation, neither for you nor for the merchant. Consequence: If you refuse to fulfill the contract, you not only lose the deposit, but the merchant can also demand the execution of the contract and claim damages in case of default.
Failure to pay for a simple order is punishable by law. Obtaining services without payment (‘grivèlerie’) is prohibited in France.
The term used in the French penal code is “filouterie”. This is under Article 313-5 of the Penal Code.
It is an act of ordering a service that one refuses to pay for, or knowing that one will not have the means to pay for it.
The offense is committed if:
• the service was ordered by the client;
• the service was consumed (meal started or finished, room occupied, taxi ride completed, fuel tank filled, etc.);
• the client is materially unable to settle their debt or is determined not to pay before consuming the service;
• fraudulent intent is recognized (this fraudulent intent must precede the consumption; the offense is not necessarily constituted, for example, if the consumer forgets to pay because they are busy on the phone, or leaves suddenly due to a force majeure event, or even because they are disturbed by smoke or noise).
In common language, “filouterie” refers to serious acts, and “resquille” to less serious acts.
Examples of “filouterie”:
Leaving a restaurant, bar, or hotel after being served, without paying the bill;
Getting fuel and leaving without paying.
Taking a taxi and leaving without paying the fare.
Examples of “resquille”:
Taking the train without a ticket (variant: traveling in first class with a second-class ticket);
Not paying the toll;
Not paying for parking;
For example, “cheating” on one’s age to benefit from a reduced rate (cinema, museum, etc.).
Penalties under French Law
“Filouterie” is punishable by a six-month prison sentence and a €7,500 fine, and potentially by an additional penalty (for example: prohibition from issuing checks) or a substitute penalty (for example: community service).
This penalty can be compared to those for “resquille” acts, generally sanctioned by a minor offense fine (less than €1,500).
Article 11 – Contract Termination
In the case of contracted services, any contract termination by either party must be made in writing and sent by registered mail with acknowledgment of receipt, failing which it will be null and void, at least five (5) days before the termination date of said contract, with the date of receipt by the recipient and recorded by the postal service serving as proof.
Should the Service Provider be unable to perform a service due to a cause beyond their control (accident, illness, etc.), the contract may be terminated automatically after a period of five (5) days.
In case of contract termination by the Client, for any reason whatsoever, the Client is obligated to pay for all services already rendered up to the termination date.
Article 12 – Force Majeure
In case of non-performance of a mission or delay in its execution, the Service Provider’s liability cannot be engaged in all cases of force majeure as defined by Article 1148 of the Civil Code:
“any external, unforeseeable, and irresistible event”.
Article 13 – Prohibitions
Inside the vehicle, it is strictly forbidden to drink alcohol, smoke, or vape, as well as consume any substances that can be considered psychoactive.
In case of non-compliance, the service may be immediately suspended, with the full price remaining due.
Article 14 – Obligations
Inside and around the vehicle, the Client is required to comply with French legislation, especially the Highway Code that may apply to vehicle passengers.
Minor children remain under the sole responsibility of their parents/guardians/chaperones.
Animals must be in a specialized container for their transport.
In case of non-compliance, the Service Provider cannot be held responsible under any circumstances.
Article 15 – Disputes
Any dispute must be made in writing and addressed to the Service Provider by registered mail with acknowledgment of receipt, failing which it will be null and void.
A dispute does not suspend any payment terms, late penalties, or retention of title.
No dispute will be admissible beyond seven (7) days after the billing date of the disputed item.
Article 16 – Applicable Law
The law applicable to these General Terms and Conditions of Sale and for all points not provided herein is French law.
Any dispute that cannot be resolved amicably is subject to the jurisdiction of the courts where the Service Provider’s registered office is located, regardless of the place where the services are provided.
